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The
Benchmarking Network and AGA
The Benchmarking
Network has conducted several process benchmarking studies for American
Gas Association. Our mission is to provide best practice management
consulting services to companies in the gas industry. These services
address the challenge that boards of directors and senior executives
face in their daily operations, including matters of mission, governance,
strategy development and implementation, organization structure,
business process transformation and re-engineering, operational
improvement, benchmarking, competitive analysis, post-merger integration,
market entry and other benchmarking activities.
Gas Benchmarking
Studies The Benchmarking
Network currently has several completed Gas Benchmarking Studies
available for purchase. The topics include:
Customer
Satisfaction Management
Sales
Force Effectiveness
Additional studies focusing on other topics will be announced in the
future.
To get more information about one or more of these studies, please
click the appropriate boxes on this form: information
form.
Study
Participants Include:
Alliant Energy
Baltimore Gas & Electric
Boston Gas
Central Hudson
Citizens Gas & Coke Utility
Citizens Gas & Coke Utility
Colorado Springs Utilities
Columbia Gas of Ohio
Consolidated Natural Gas
Consumers Energy Company
Energy West, Inc.
Entergy
Entex
Gainsville Regional Utilities
Indiana Energy, Inc.
Knoxville Utilities Board
Marketspan
MichCon
MidAmerican Energy Company
Missouri Gas Energy
N.C. Natural Gas Corp.
Natural Gas Pipeline Co. of America
North Carolina Natural Gas Corp.
Northwest Natural
NUI City Gas Company of Florida
NUI Corporation
Pacific Enterprises
PECO Energy
Peoples Gas, Light & Coke
Roanoke Gas
Vermont Gas Systems
Washington Gas
Western Kentucky Gas Company
Yankee Gas
The
Benchmarking Network at a Glance
The
Benchmarking Network consists of a group of skilled and mature general
management consultants to companies in a variety of industries.
We provide our clients with the proven ability to bring practical
and actionable best practice solutions to difficult management concerns
faced by senior managers. Our management consulting services address
the challenges that senior executives and board members must face
in their regulated and non-regulated operations. This includes matters
of mission, governance, strategy development and implementation,
organization structure, business process transformation and re-engineering,
operational improvement, benchmarking, competitive analysis, post-merger
integration, market analysis and strategy, and other benchmarking
issues.
In
concert with carefully chosen affiliates and joint venture partners,
we are able to provide a wide range of additional specialized services
to our clients, including onsite benchmarking training for the employees.
We
combine a base of exceptionally experienced partners with an extensive
and expert network of professional consultants and affiliated firms.
Therefore, our clients receive the full capability of a large, diversified
benchmarking consulting firm with the flexibility and cost-efficiency
of a smaller one.
TBN
serves a large number of clients, providing them with a unique blend
of relevant experience, objective advice, creative ideas, and new
management tools. Our client's interests are placed above all else
as we partner with them and move successfully into an environment
of increased competition and change.
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Our
Mission, Vision, and Values
The
Benchmarking Network's services fill a growing need for new approaches
in providing management counsel to board of directors and executive
management industries experiencing rapid change. Benchmarking helps
to identify the forces which shape unprecedented competitive, technological,
social, regulatory, and political pressures. To help our clients
achieve business and market success, TBN is committed to being the
leader in Benchmarking Consultant services. We combine the analytical
and other benchmarking capabilities of much larger consulting firms
with the flexibility and efficiency only available in smaller ones.
We maintain total dedication to, quite simply, being the best in
what we do.
To
accomplish this mission and vision, we will:
- Focus
our efforts on actionable, implementable, and results-driven
assistance to help our clients succeed in their increasingly
competitive and changing business environment. If our clients
succeed, then we succeed -- and we ensure long-term client relationships
by providing professional, timely, and cost-effective service.
- Strive
to earn the reputation as the highest value-added benchmarking
consultant, and one which is a true value partnership with our
clients. We will strive to continue our excellent track record
in bringing about needed benchmarking resources while maintaining
the political sensitivity and savvy to gain acceptance within
the client organization.
- Deliver
close, personalized service to our clients by bringing them
a unique combination of strategic and executive management perspectives,
together with meticulous attention to detail.
- Differentiate
ourselves through the customized blend of experienced and seasoned
professional consultants we apply to each client engagement,
and by the efficiency and integrity with which we complete the
work. We will ensure that each and every benchmarking engagement
receives the needed combination of proven partner expertise,
an array of seasoned functional experts from a variety of industry
and national backgrounds, as well as talented and energetic
staff support resources.
- Bring
the requisite judgment, maturity, and experience needed to increase
shareholder value, and to understand and relate to the risks
and pressures placed on our client management and their boards
of directors.
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Current Benchmarking Initiatives
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281-440-5044 or
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